Pa99 Terms and Conditions — Please Read Before Use

Pa99 (referred to as the "Platform" or "we") is an online gaming service operating for users in Bangladesh and South Asia. These Terms and Conditions ("Terms") constitute a legally binding agreement between the user of the Platform ("you" or "user") and pa99.

Pa99's Terms and Conditions apply to our website, mobile application, and all other digital channels. These Terms have been prepared in Bengali to ensure clarity for users in Bangladesh. In the event of any inconsistency arising from translation, the original Bengali version shall be considered final.

• These Terms may be updated at any time. Continued use of the platform following an update will be considered acceptance of the revised Terms.
• pa99 reserves the right to restrict or discontinue services to any country or region.
• Users may only use the platform for personal and lawful purposes.
• No part of the platform may be transferred to or commercially used by any third party.

To register an account with pa99, you must provide accurate and truthful information. Creating an account using false or incorrect details is a direct violation of these Terms and may result in account termination.

Each individual may operate only one account. If multiple accounts ("duplicate accounts") are found under the same person, all accounts will be terminated and balances may be forfeited.

• The name, address, and mobile number used during registration must be accurate and verifiable.
• Keeping your account password confidential is entirely the user's responsibility.
• Transferring or selling your account to another person is strictly prohibited.
• If you suspect unauthorized access to your account, contact our support team immediately.

Pa99's services are available to users aged 18 and above only. Use of this platform by minors is strictly prohibited. Providing a false date of birth during registration is a serious violation.

Pa99 reserves the right to verify a user's age at any time. A national ID card, passport, or birth certificate may be requested for this purpose. Withdrawals may be restricted until verification is complete.

Deposits on pa99 can be made via bKash, Nagad, and Rocket. The minimum deposit amount is BDT 200. The maximum single deposit limit varies depending on your account's verification level.

Deposits are generally credited to your account instantly. If a deposit is delayed for any reason, please contact support with proof of payment. Third-party deposits are not accepted — all deposits must be made from your own mobile banking account.

• Minimum deposit: BDT 200.
• Deposits are completely free — no processing fees apply.
• Depositing from another person's mobile banking account may cause issues during account verification.
• Failed deposits are automatically refunded within 30 minutes.

A fully verified (KYC) account is required to make withdrawals from pa99. The minimum withdrawal amount is BDT 500. Withdrawal requests are typically processed within 5 to 15 minutes and credited directly to the recipient's mobile banking account.

The account used for withdrawals must match the account used for deposits — withdrawal requests to a different account will not be processed. To withdraw bonus funds, the applicable Wagering Requirement must be met.

• Minimum withdrawal: BDT 500.
• The maximum daily withdrawal limit is determined by your account level.
• Additional verification may be required for suspicious transactions.
• Withdrawals cannot be cancelled once they are being processed.

Pa99's bonus program is a special benefit for users. However, each bonus comes with its own terms and conditions that must be read before claiming. Once a bonus is accepted, the associated terms are considered to have been agreed to.

The welcome bonus is available to new users only and is applied on the first deposit. The Wagering Requirement is generally 10 to 30 times the bonus amount — the exact figure is stated on each bonus page. If the Wagering Requirement is not met within the specified time frame, the bonus will be forfeited.

• Bonus funds cannot be withdrawn directly — Wagering requirements must be completed first.
• Claiming the same bonus across multiple accounts is considered bonus abuse.
• Separate terms apply for special promotional bonuses.
• pa99 reserves the right to withdraw or modify any bonus at any time.
• Winnings from free spin bonuses are generally capped at a set maximum limit.

All games on pa99 are provided by internationally recognized software providers. Each game uses a certified RNG (Random Number Generator), ensuring that every outcome is entirely random and not predetermined.

If a technical issue occurs during gameplay — such as a disconnection, page crash, or game freeze — pa99 reserves the right to determine the outcome of that round based on server logs. Any abnormal winnings resulting from a technical fault may be voided.

• In the event of any alleged manipulation of game outcomes, server logs will be treated as the final and conclusive evidence.
• The dealer's decision in Live Casino is final.
• The rules for each game are available on its individual game page — please read them before playing.

Pa99 is committed to maintaining a fair and safe gaming environment. The activities listed below are strictly prohibited and may result in permanent account closure and balance forfeiture.

• Bonus Abuse: Claiming bonuses across multiple accounts or circumventing bonus terms and conditions.
• Bots or Automation: Playing games using automated software or bots.
• Collusion: Collusion between multiple players to manipulate outcomes.
• Money Laundering: Using the platform to launder money from illegal sources.
• Hacking or Exploiting: Exploiting vulnerabilities in the platform.
• Account Sale or Rental: Allowing someone else to use your account.

Pa99 reserves the right to temporarily suspend or permanently close any account where a violation of these Terms and Conditions is established. The user will be notified by email of the reason for the account closure.

Users may voluntarily close their account at any time. Any remaining balance will be made available for withdrawal, but bonus balances will not be refunded. To reactivate a closed account, please contact support.

• If an account is closed due to a terms violation, bonuses and any suspicious winnings may be forfeited.
• Deposits and withdrawals are not permitted while an account is suspended.
• Voluntary closure requests will be processed within 24 hours.

Pa99 places the highest importance on the privacy of users' personal information. Your name, address, mobile number, and transaction details are kept fully secure and are never shared with third parties — except where required by law.

All platform connections are secured with SSL/TLS encryption. To learn more about how we collect and use your data, please see our Privacy Policy Read.

• Documents collected for KYC verification are used solely for verification purposes.
• User data is never sold for marketing or advertising purposes.
• User data is not disclosed to any government authority without a legal order.

Pa99 believes gaming is a form of entertainment — not a source of income. We want all our users to play mindfully and within their means. Under these Terms, we provide responsible gaming tools to support that.

• You can set your own daily, weekly, or monthly deposit limits.
• To take a break, you can self-suspend your account for anywhere between 7 days and 6 months.
• Permanent Self-Exclusion is available for users showing signs of gaming addiction.
• Session time limits can be set at your discretion.

For any dispute or complaint, please contact our support team first. We aim to respond within 48 hours. If you are not satisfied with the support team's decision, the matter can be escalated to management.

Server logs are the final authority in disputes relating to game outcomes. Payment gateway records are the final authority in disputes relating to transactions. All disputes must be reported to support within 72 hours of the incident.

• The dispute resolution process is completely free of charge.
• Repeatedly filing false or unfounded complaints may result in temporary account suspension.
• Records of all disputes are retained for 90 days.

Pa99 reserves the right to partially or fully update these Terms and Conditions at any time. For significant changes, users will be notified at least 7 days in advance via email or an in-platform notification.

Continued use of the platform after updated terms take effect will be considered acceptance of the new terms. The date of the latest update will always be shown at the top of this page.